JIJ wants its website, client portal, and support paths to be usable by as many people as practical.
Commitment
JIJ aims to use clear language, readable layouts, semantic structure, keyboard-friendly navigation, appropriate contrast, and accessible form labels where possible.
Ongoing Improvement
Accessibility is improved over time as pages, portal features, and design patterns evolve. New features should be reviewed for usability, clarity, and assistive technology support.
Client Websites
Accessibility requirements for client projects vary by organization, audience, budget, and legal obligations. JIJ can discuss accessibility goals during project planning.
Reporting Problems
If you encounter an accessibility barrier on the JIJ website or portal, contact JIJ with the page URL, device, browser, assistive technology if applicable, and a description of the issue.
Alternate Support
If a form or portal screen is not usable, contact JIJ so another support path can be arranged while the issue is reviewed.